Repair Technician's (RT) book, assess, document, and repair computers. Simple repairs are often booked in by our front desk volunteer. Repairs that are more complex are usually booked in by a Repair Technician since RT's may have more problem-specific questions. RT's are responsible for assessing each repair, documenting the repair in our online system, contacting the client with follow up questions, completing the repair, and contacting the client on completion of the repair. RT's also talk with front desk volunteers and other volunteers about the status and quantity of repairs.
When buying a computer people want a computer that works well and looks good. Building a computer today is much easier than 25 years ago when technicians needed to know about setting jumpers for the right IRQ and DMA. Still, the process one person uses can vary a lot from the process another person uses. What follows is a list of steps we use to refurbish a computer. Our volunteers follow a checklist of steps. A checklist ensures everyone building a computer performs the same basic steps. Checklists also make it easy to troubleshoot steps that might have been missed.